All returned items must be unaltered and include any original packaging, including all tags and labels. Please ensure that items are unworn, unwashed, and undamaged. Items without all original conditions cannot be returned or exchanged. All items must be returned within 15 days of receipt. After 15 days, your purchase will be ineligible for a return. Refunds will be issued to the original form of payment. Please contact us at cs.hatandbeyond@gmail.com for any problem or question – Monday to Friday 9:00 AM to 4:00 PM PST. Before you ship out return package, please include a note inside of your package with the following information to ensure timely processing: the order number associated with your purchase, the reason for return, and whether it is for an exchange or refund (if for an exchange, also specify what size and/or color you would like exchanged for).