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RETURNS & EXCHANGES
OBTAINING A RETURN SHIPPING LABEL

To receive a return shipping label for items purchased via website, please include your order number and contact our Customer Support by calling at 213.536.5833 or emailing cs.hatandbeyond@gmail.com – Monday to Friday 9:00 AM to 4:00 PM PST.

OTHER QUESTIONS AND COMMENTS

Thank you for complying to our terms and conditions. If you have any unguided questions or comments regarding the terms and conditions, contact us via email hat@hatandbeyond.com.

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PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM BEFORE YOU SEND OUT THE RETURN PACKAGE
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RETURNS WILL NOT BE ACCEPTED IF ANY GARMENTS HAVE BEEN WORN, STAINED, ALTERED, WASHED OR MODIFIED
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CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING FEE AND THERE MAY BE A 20% RESTOCKING FEE DEPENDING ON THE REASON FOR RETURN
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AUTHORIZED RETURNS / EXCHANGES MUST BE POSTMARKED WITHIN 30 DAYS OF RECEIPT OF ORDER
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ALL RETURNED PRODUCTS SHOULD CONTAIN ORIGINAL PACKING SLIP AND MATERIALS
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ALLOW UP TO 7 BUSINESS DAYS TO PROCESS YOUR RETURN AND FOR YOUR ACCOUNT TO BE CREDITED
SHIPPING TERMS AND CONDITIONS (GENERAL SHIPPING POLICY)

Severe weather and/or other events may cause shipping delays. We regret that we cannot guarantee the regular delivery schedule in such occasions. Please check USPS.com to see if severe weather will impact your area.

Currently, we only accept orders being sent to the U.S. (including U.S. Territories) on our website. If you would like to ship to an international address, please find us on:
https://www.amazon.com/shops/hatandbeyond

At this time we can not deliver to APO/FPO addresses or PO Boxes.

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