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Free Shipping + Free Return

All returned items must be unaltered and include any original packaging, including all tags and labels. Please ensure that items are unworn, unwashed, and undamaged. Items without all original conditions cannot be returned or exchanged. All items must be returned within 15 days of receipt. After 15 days, your purchase will be ineligible for a return. Refunds will be issued to the original form of payment. Please contact us at cs.hatandbeyond@gmail.com for any problem or question – Monday to Friday 9:00 AM to 4:00 PM PST. Before you ship out return package, please include a note inside of your package with the following information to ensure timely processing: the order number associated with your purchase, the reason for return, and whether it is for an exchange or refund (if for an exchange, also specify what size and/or color you would like exchanged for).

  • Please contact our customer support team before you send out the return package
  • Returns will not be accepted if any garments have been worn, stained, altered, washed or modified
  • Customer is responsible for return shipping fee and there may be a 20% restocking fee depending on the reason for return
  • Authorized returns / exchanges must be postmarked within 30 days of receipt of order
  • All returned products should contain original packing slip and materials
  • Allow up to 7 business days to process your return and for your account to be credited

Other Questions and Comments

Thank you for complying to our terms and conditions. If you have any unguided questions or comments regarding the terms and conditions, contact us via email hat@hatandbeyond.com.