Merchandise purchased can only be returned in their original condition (new, unused, unwashed, and unaltered) with the tags attached. They must be returned within 30 days of receipt. After 30 days, your purchase will be ineligible for a return. Refunds will be issued based on the original form of payment. Customers are in responsible for return shipping postage. Please contact us at cs.hatandbeyond@gmail.com for any problem or question – Monday to Friday 9:00 AM to 4:00 PM PST. Before you ship out return package, please include a note inside of your package with the following information to ensure timely processing: the order number associated with your purchase, the reason for return, and whether it is for an exchange or refund (if for an exchange, also specify what size and/or color you would like exchanged for).
Thank you for complying to our terms and conditions. If you have any unguided questions or comments regarding the terms and conditions, contact us via email hat@hatandbeyond.com.
Severe weather and/or other events may cause shipping delays. We regret that we cannot guarantee the regular delivery schedule in such occasions. Please check USPS.com to see if severe weather will impact your area.
Currently, we only accept orders being sent to the U.S. (including U.S. Territories) on our website. If you would like to ship to an international address, please find us on:
https://www.amazon.com/shops/hatandbeyond