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Customer Support

When our customers purchase our clothes, we make every effort to make sure they are cared for, as if they were our own family. Like any family, we go above and beyond to show you how much you matter to us. There’s nothing more basic, more fundamental than this.

If you’ve purchased a Hat and Beyond product and it hasn’t satisfied you, or if you want to know more about the brand, please send our customer support crew a message via cs.hatandbeyond@gmail.com or using the easy form.

SUBMIT A REQUEST

Please enter the details of your request.
A member of our support staff will respond as soon as possible.

Expect a response within 2 business days. We are always excited for opportunities to connect, help, and hopefully brighten your day. In addition, our phone lines are open Monday to Friday, 9:00am to 5:00pm PST, manned by our professionally-trained team, physically located in our office. Our number is 213.536.5833.

  • Where is my order?
  • Can I cancel or change my order?
  • How do I get a refund/exchange my order?
  • What is California-Made?
  • Can I get on your email list?
  • I want to buy bulk/wholesale. Who should I contact?

You can view the status of your order by going to My Account > Order History. If you’re experiencing a longer-than-usual delay on shipment preparation, please contact our customer service team. We will be reaching back out to you within 1-2 business days.

If you want to learn the whereabouts of your order, contact the carrier:
U.S. Postal Service: 1-800-222-1811
UPS: 1-800-742-5877

Unfortunately, we aren't able to make changes on the orders on our hands after the transaction has completed by buyers due to the security purpose. Please contact us or cancel and replace the order. If your package already has a tracking number, we cannot cancel or change order information. Please wait until you’ve received your order before contacting us for a return.

To change the shipping address, contact the carrier:
U.S. Postal Service: 1-800-222-1811
UPS: 1-800-742-5877

If you would like a refund or an exchange on your order, don’t hesitate to create a ticket with us and we will assist with getting a return prepared.

They are our handpicked collection of items that are solely sourced here in Los Angeles, California. From beginning to end, 100% authentic American made merch. Everything from fabric, manufacturing, to fit, all closely scrutinized and checked for quality.

Of course!

There are a couple perks if you do sign up: a heads up on new merch, exclusive coupons, and free shipping on all orders.

If you want to purchase our merchandise in large quantities, please refer to bulk orders page. Someone from our team will get back to you within 1-2 business days!

Press

For any press inquiries, further information about our company, or a simple shout-out, email us at press@hatandbeyond.com.